INTRODUCTION & BACKGROUND
The company is a global health and wellness company that empowers individuals through high-quality products and a strong community-driven business model. With a vast network of independent representatives, maintaining compliance across multiple markets is critical to their success.
THE CHALLENGE
The health and wellness company faced significant compliance challenges within their field, particularly with representatives posting non-compliant income, product and health claims online. These issues were present across both their English and Spanish markets, putting the company at regulatory risk. Ensuring that their representatives understood and followed company policies was a top priority but finding an efficient and scalable solution proved difficult.
THE SOLUTION: FIELDWATCH ETHICSPRO
To address these challenges, the company implemented FieldWatch EthicsPro, a cutting-edge compliance training solution designed to educate representatives and enforce company policies effectively. EthicsPro provided the company with:
- A fully customizable video training library created by compliance, brand protection, and marketing experts.
- Targeted, interactive, and engaging compliance training for field representatives.
- The ability to track training completions and quiz results for audit purposes.
- Direct enforcement measures, including potential suspensions for non-compliant representatives.
EthicsPro seamlessly integrated into company’s compliance strategy, providing a proactive approach to policy education while ensuring consistency in messaging across their global team.
THE RESULTS
Since implementing EthicsPro in May 2020, the company has seen a dramatic improvement in compliance awareness and adherence among their representatives. Key achievements include:
- Improved Compliance Understanding: 80% of quiz results indicate a score of 80+%, demonstrating strong comprehension of compliance policies.
- High Training Engagement: EthicsPro is used multiple times per day, becoming an essential part of their workflow.
- Comprehensive Compliance Coverage: A total of 5,734 compliance trainings have been sent across English and Spanish markets.
Furthermore, the company effectively utilizes quiz results stored within FieldWatch, allowing them to document compliance education and take appropriate action when necessary. Representatives who fail to complete or pass training quizzes may face suspension, ensuring accountability and adherence to policies.
CLIENT SATISFACTION
The company has expressed high satisfaction with EthicsPro, appreciating its ability to provide customized training that aligns with their policies and procedures. The platform has not only helped their representatives stay compliant but also saved time for their compliance team by streamlining education and enforcement.
CONCLUSION
For companies facing compliance challenges, EthicsPro offers an efficient and scalable training solution that ensures representatives understand and adhere to company policies. As demonstrated by the company’s success, EthicsPro has proven to be an essential tool in maintaining compliance across multiple markets while protecting the integrity of the brand.
NEXT STEPS
Interested in strengthening compliance for your business? Contact our team today to learn how EthicsPro can help your organization improve compliance and protect your brand.
