Category: Online Reputation Management

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Want to Know Your Social Media’s True Value?

Jonathan Gilliam
September 18, 2013
Ask a direct selling executive what frustrates him or her about social media, they’re likely to tell you that social media doesn’t seem to generate a “Return on Investment.” For centuries, the business world has relied on this key metric. If you put money in, you should get more money out, right? It’s standard business practice. But traditional metrics don’t always work well in the world of social media. If you are measuring the ROI of social, you’re measuring the wrong thing.
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Article – Google Algorithm Change Causes SEO/ORM Panic

Jonathan Gilliam
May 1, 2012
Last week, Google tweaked its algorithm and up ended the online reputation world. This article from Business Insider outlines the changes and what can be done to protect your reputation in terms of search rankings.
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The 5 Types of Online Complainers & What You Can Do About Them

Jonathan Gilliam
November 3, 2010
What could be more discouraging than working all day to build trust and excitement about your company, then seeing your company bashed and its execs persecuted online? You will hear me say again and again that in our business, trust is everything, and in many cases that trust can be severed in an instant by internet “commenters” or online complainers with too much time on their hands.
Woman Reacting to Negative Online Comments seen on Mobile Device

Should You Respond to Negative Online Comments?

Jonathan Gilliam
October 25, 2010
To click or not to click, that is the question. Mainstream social web consultants often advise clients to "NOT click or respond" to negative online comments or forum posts for fear of doing so will drive up search relevance of offending links. This is not accurate.
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