Director of Operations, SaaS

Momentum Factor Careers

Job Description:

Our team is tight-knit and enjoys a fantastic culture, amenities & benefits! We are a smaller firm (10 internal employees) with a big presence! Entrepreuerial mindsets are welcome. We are looking for someone who can help implement the founder’s vision, a do-er, a born-to-be #2 and proud of it. A Radar O’Reilly, or an emotionally aware Mr. or Ms. Spock!

The Director of Operations is the sounding board and trusted colleague to the CEO. He or she is is the glue for the organization, holds everything together, beats the drum, is accountable for the results, executes the business plan, holds the leadership team accountable, and is the steady force in the organization. The Director also creates organizational clarity, communication, and consistency; he/she is logical, drives results, encourages resolution, focus, team unity, prioritization, and follow-through. Harmoniously integrates the leadership team; and helps to remove obstacles and barriers. Implements the strategic direction of the firm.

COVID-19 Considerations:

Temporarily remote.

To Apply:

Please email resume, cover letter and salary requirements to

Detailed Responsibilities (include but are not limited to):

  • Liaise with CEO to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day-to-day running of the business to ensure smooth progress.
  • Supervise staff in different departments and provide constructive feedback.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Review financial information and adjust operational budgets to promote profitability.
  • Revise and/or formulate policies and promote their implementation.
  • Manage relationships/agreements with external partners/vendors.
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics.


  • 2 to 5 years experience delivering results within a SaaS Software product environment. (Salary will depend on experience: we are open to current rock stars as well as diamonds in the rough).
  • Absolute dedication to details, process, and getting sh*t done.
  • Sense of urgency, not satisfied with the status quo.
  • Curious and always looking for solutions.
  • Outstanding leadership skills; interest in leadership topics.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent, communication on the phone or in person.
  • Organized, excellent project manager who pays attention to details.
  • Experience as Director of Operations or equivalent position.
  • Understanding of the SaaS business model and software space.
  • Familiarity with MS Office, Zoho, Jira, and various business software.
  • BSc/BA in business administration or relevant field; MSc/MA will be a plus
  • Sorry relocation support is not offered for this position.

Bonus Points for …

  • Experience as an Entrepreneurial Operating System (eos) integrator.
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