How does FieldCheck work?
FieldCheck is fully integrated within your chosen posting app to provide a seamless and user-friendly experience. It works much the same way as a spell checker or Grammarly. This means that as soon as a team member hits post on their personal external communication within the app, it is reviewed by FieldCheck for keywords or phrases that are not in accordance with regulatory compliance efforts or company guidelines. Once reviewed, either an approval or caution response will be provided to the submitting team representative. The caution response alerts them that their message may be non-compliant and that they may want to change it. It is then up to them whether to post as is or make any changes. As they decide their course of action, FieldCheck will also provide them with an educational explanation for why their proposed post is potentially not compliant to assist them in making the appropriate edits to their original post.
How does FieldCheck help keep messages personal yet compliant?
FieldCheck is not looking to restrict or take away a team representative’s personal and authentic messages in any way. Rather, it quickly analyzes external messages for non-compliant keywords and phrases in order to evaluate their posts for compliance in advance. If a representative’s message is flagged, a pop-up message provides an educational explanation for why their proposed post is potentially not compliant. The representative can then choose to ignore the caution reply and post as is, or make their own edits based on the information provided and resubmit. The choice is completely theirs! FieldCheck simply provides a way to reduce compliance risk in advance for the benefit of the representative as well as the company.
How can FieldCheck help improve personal messaging?
Every message scanned by FieldCheck receives either an approval or warning in response. If a team representative receives a warning, an educational explanation for why their proposed post is potentially not compliant is provided. This explanation provides the representative with the knowledge to not only avoid compliance risk and reprimand but also learn how to adjust future messages to meet the same standard while being highly personalized and sales driven.
Will FieldCheck slow down the posting process and discourage team representatives?
FieldCheck is seamlessly built into your app and quickly scans all submitted messages. Team representatives should receive feedback on their submissions within a few moments. It’s so quick and easy that they should hardly notice any delay in the process.
Will FieldCheck be able to analyze messages not in English?
FieldCheck has partnered with Smartling to ensure that it is fully globalized and localized for all supported languages. Every keyword and phrase has been reviewed by native speakers in each language to ensure full localization to all team representatives in their native countries and languages.
Do we need an app to be able to use FieldCheck?
While you will need an app in order to utilize FieldCheck, the platform is fully compatible with any social posting and/or sales enablement app. Our team can also work with you to custom fit FieldCheck to any app that you are currently using with your team. If you have further questions about integration or currently do not have an app, please talk to one of our client success representatives today as we have multiple resources available to make FieldCheck work for you.
We have tried similar products in the past and have that our company representatives did not adopt the app as they felt it was too restrictive. How is FieldCheck different?
FieldCheck was designed with the hope and intent of 100% adoption by team representatives. For that reason, we designed the ability for associates to send any message directly from the app, no matter what the FieldCheck response may be. FieldCheck is an educational tool first and foremost, so the final decision of what to post resides exclusively with the individual representative. Any non-compliant posts that are submitted will be flagged for the compliance team in both their FieldWatch program automatically, as well as within their FieldCheck Analytics for further review and action. However, FieldCheck provides complete freedom to the company representative to post any content they feel is appropriate.
What if we have another question about FieldCheck?
If you or your team have additional questions about FieldCheck or any of our services, please reach out to us. You can connect with us via email at hi@momofactor.com or through our website contact form by clicking here. We’d love to hear from you!
