Wouldn't it be just as effective to monitor manually in house?
The internet is too large a place for manual search. This process requires immense effort from limited resources (i.e. people). A manual process is also highly inadequate and inefficient as it misses the majority of online issues.
FieldWatch, on the other hand, searches the entire internet daily on all channels (social media, blogs, websites, news sites, private online groups, eBay, Amazon, Craigslist, etc.) to catch the majority of violations. It then serves up these threats to your team for follow-up, correction, enforcement and education. Additionally, our staff has decades of compliance, brand protection and marketing experience, which means that FieldWatch knows exactly what risks to look for and how to address them from both a brand and compliance perspective.
Will our team have to sort endless data to verify and address violations?
FieldWatch takes the next necessary steps by removing false positives as well as duplicates and identifying risky violations, which saves your team valuable time and ensures the most important risks are handled immediately. FieldWatch also provides mechanisms to notify and pursue violators, follow-up on cases to ensure action is taken, training and development of your team, and audit reports of all training, action histories and company representative histories.
What types of claims do you monitor for?
FieldWatch searches the web for any claim that poses a risk to your company and can discover mentions of your brand connected to any keywords you choose to monitor. This may include high-risk and regulatory claims prohibited by regulatory bodies, including the FTC, FDA, SEC, DSSRC, etc. The system will also seek out violations of your company policies and procedures, specific brand guidelines and other risky online messages. Our team will meet with you regularly as your monitoring needs evolve.
What are the keywords that you use and where do you get them from?
FieldWatch retains the most comprehensive keyword and claim library in the industry. Our keyword data set consists of thousands of potentially risky keywords and phrases. Our team pays particular attention to remaining current with regard to high-risk phrases as reported by the major regulatory bodies. These include keywords associated with product, income, lifestyle, and opportunity claims, among others. FieldWatch enables you to completely control all your keywords and customize your program to fit your company’s specific products, brand, policies and needs.
Can the program be white labeled?
Yes! Our integrated email system has the ability to send and receive emails and communications from any domain you choose. You may opt to use our default email address (e.g. compliance@fieldwatch.co) or customize it to your company’s domain or a new unique email address of your choice.
Is FieldWatch really going to save us money too?
In addition to the time efficiencies and improved effectiveness, our clients tell us that FieldWatch does the work of hiring 4-5 additional compliance staff, allowing your team to focus its efforts on handling cases and reducing tedious searching. Overall, companies spending upwards of $400,000 per year on additional headcount without FieldWatch still won’t match its effectiveness. FieldWatch can also be customized and scaled up or down to suit your company requirements, adapt perfectly to your compliance department structure, and meet your overall budget needs.
How quickly can our team start using FieldWatch?
Setup of FieldWatch begins immediately and is FULLY implemented within two weeks. Our onboarding process will have your team up and running with live cases within two (2) weeks of Implementation and Discovery. From there, you will begin to see consistency in your compliance enforcement while being able to demonstrate your compliance effectiveness to your executive suite!
Why is it necessary to provide compliance education to our representatives?
Regulators require companies to provide compliance education to their team representatives as part of a dedicated ongoing program. Our data shows that up to 40% of team reps can be repeat offenders. An effective video education program, such as EthicsPro, prevents future infractions.
How do company representatives typically respond to FieldWatch & EthicsPro messages from compliance?
Regulators, including the FTC, have made it a clear that companies must offer a comprehensive training program to ensure the compliance of company representatives when selling products or a business opportunity. Our offerings include not only our highly sophisticated FieldWatch EthicsPro Training Platform, but we go further with resources to help your team not only understand what they can and can’t say but actually enjoy the process. All of our clients have access to our Compliance 101 Video, Compliance Companion Information Sheets, and links to the DSSRC’s public documents to provide additional information and clarity for your associates and keep them on the right track.
What other services does Momentum Factor officer its clients?
Our team offers a variety of supplemental support services to help our partners meet every need. In addition to custom development for added features and enhancements to our current suite of solutions, Momentum Factor offers Custom Executive Reports, Custom Software Development, and Assistance with Regulatory Inquiries. Contact your client success specialist for full details.
We are concerned about the privacy of our representative information. Can you explain your data security and if this information is necessary?
Momentum Factor takes Data Privacy and Data Protection very seriously. We deploy top-tier consulting firms specializing in Data Privacy, Protection and Security to ensure the highest level of protection. We are fully GDPR compliant, are SOC II certified, and conduct regular audits and security reviews as standard practice.
What representative information does Momentum Factor collect and use, and how does the firm use it?
FieldWatch features a very simple API and is designed for quick implementation, requiring very little IT time. We understand IT resources are scare and have designed the system to run “on its own” and without the need for costly integration. This allows for compliance specialists to properly identify and communicate with representatives regarding potential violations. Optional information includes the representative’s company name, email, phone, replicated site, status, rank, join date, country, state or province, sponsor id, preferred language, and web presence URLs for each associate. This optional information as well as web presence URLs are not required for the program. Due to the continued privacy measures being taken by all social media platforms, the more information and guidance we have, the better the results we will be able to deliver. Our systems may collect and store publicly available advertising content and names posted by representatives that meet predefined criteria indicating a potential policy or regulatory violation and communications between representatives and specialists during the case management process. At no time is any financial or “high risk” information collected or stored.
Will we be required to connect our back office or download our data to FieldWatch in order to use the platform?
No, but it does help to have some representative data in order to efficiently process violations. Momentum Factor takes Data Privacy and Data Protection very seriously. We are GDPR compliant and have achieved our SOC II certification. That being said, although the additional information is extremely helpful, it is not a requirement for the program to be operational. With the exception of Remediation Services, we can conduct the same level of service without your representative information. If at any time, you would like to add them into the system, we can accommodate that change as well.
What if we have other questions?
If you or your team have additional questions, please reach out to us or use the links below to explore additional frequently asked questions about our specific solutions. You can connect with us via email at hi@momofactor.com or through our website contact form by clicking here. We’d love to hear from you!
